Celebrating 15 Years

Terri

Zandhuis

C-Level

Krispy Kreme Inc.

Charlotte,

North Carolina

Industry

Consumer Products

Area of Expertise

Human Resources

Immediately Qualified to Serve

Compensation

Previous Board Experience

Nonprofit

Terri Zandhuis has been a CHRO, CPO, and senior HR executive at four multibillion-dollar organizations specializing in technology, media, e-commerce, financial services, and F&B. She has overseen talent management, succession planning, DEI, strategic partnership identification, and corporate communications strategy and navigated extensive change management initiatives, including IPOs, M&A integrations, corporate restructurings, and divestitures.

Since 2017, as Chief People Officer for the $1.53B doughnut company and coffee house Krispy Kreme, Terri has played a pivotal role in building the global organizational design strategy and HR infrastructure to position the company for its successful IPO in 2021. She contributed to the company’s culture transformation, creating the new mission statement, values, and guiding leadership principles, reimagining previously siloed business functions, redesigning the executive compensation program, implementing governance and risk management capabilities, and elevating talent bench strength and HR systems.

Previously, as Chief People Officer for the $2B web portal and online service provider AOL, Terri drove the HR integration following the company’s sale to Verizon. In just one year, she unified the newly combined company’s global compensation program and implemented standardized and scalable KPIs and HR metrics, including a People Scorecard to create turnover, diversity, and talent bench accountability. The scorecard was so successful it was adopted by all lines of business.

Prior to AOL, Terri spent three years as the Vice President of Human Resources for the $9.8B e-commerce company eBay Enterprise where she shepherded the HR function through a transformation during a major acquisition event, CEO change, and subsequent divestiture.

Earlier, Terri held executive HR roles across various businesses and with increasing accountability at the country’s second-largest bank, Bank of America. During her ten-year tenure, she led the Global Corporate/Commercial Banking talent integration following the merger with Merrill Lynch and created the HR strategy for the Consumer Technology business’s inaugural offshoring model. Terri began her HR career as an Associate at the human capital and management consulting firm Hewitt Associates.

Terri has served as Board Chair, Vice Chair, and Secretary for the Make-a-Wish Foundation’s Central and Western North Carolina chapter where she was directly involved in the search for a new CEO. Additionally, she has been the Vice Chair for the Committee on Trustees at Cannon School, an independent college preparatory institution, where she helped recruit the school’s first Head of DEIB.

Terri earned her Bachelor of Arts degree in Organizational Management from the University of Michigan.

Code of Conduct: Governing Data & Emerging Tech

Boards are no longer observers of emerging technology; they are stewards of how it’s governed. This panel goes beyond awareness to examine how directors can structure oversight, define accountability, and measure governance effectiveness in AI, data use, and digital innovation. Panelists will share practical strategies for building governance systems that ensure transparency, ethical decision-making, and responsible innovation at scale.

Your First Board Meeting: A Director’s Playbook

Designed for aspiring and newly appointed directors, this session offers practical guidance on how to step confidently into your first boardroom. Learn what to expect in early meetings, how to contribute with purpose, and how to quickly build credibility and trust among seasoned peers. Gain insight into board dynamics, unspoken protocols, and the critical questions new directors should be ready to ask and answer.

Tactics that Work: Case Studies in Navigating Shareholder Activism

In this tactical, director-focused session, participants will engage in case-based exercises to dissect real campaigns and pressure scenarios. From activist letters to proxy fights, explore how boards can craft strategic responses that reinforce governance integrity, protect corporate reputation, and align with long-term priorities. Walk away with actionable tactics and frameworks to strengthen board preparedness in the face of growing investor scrutiny.

Inside the Boardroom: Resilience Planning in Action

This interactive session places directors inside the boardroom during moments of disruption. Through tabletop exercises and real-world scenarios, participants will explore how boards can apply structured frameworks to assess geopolitical risk, anticipate threats, and make decisive decisions under pressure. Designed as a classroom-style session, this breakout provides practical tools to strengthen oversight and build a proactive board response strategy in an increasingly uncertain world.

Reputation & Response: How Boards Navigate Shareholder Activism

As shareholder activism intensifies, boards face mounting pressure to defend strategy, protect corporate reputation, and engage stakeholders with clarity. This panel brings together seasoned directors to explore how boards can respond effectively while maintaining credibility, board alignment, and stakeholder trust. Hear real-world insights on navigating activism in today’s high-stakes, high-visibility environment.

Navigating Global Markets: Trade, Tariffs, and Supply Chain Strategy

As global disruptions reshape business models, this panel will explore how boards can navigate the practical complexities of trade, tariffs, and supply chain shifts across regions. Panelists will share how directors are guiding companies through regulatory changes, sourcing challenges, and new market risks, while seizing opportunities for growth and operational agility.

Strengthening Oversight: Risk Management and Board Resilience

This keynote will equip directors to think globally about risk through the lens of geopolitical foresight, cross-border tensions, and long-term instability. Learn how boards can strengthen oversight and guide enterprise-wide resilience by anticipating disruption and embedding a proactive risk culture in a changing world.